Why Can't I Get My CEU Certificate?
Chris N Burbridge
Last Update 9 months ago
If you're having trouble downloading your CEU certificate, here are the most common causes and how to fix them.
1. You Haven't Completed the Course YetCertificates are only available once you've finished all required sections of a course. This may include:
Make Sure You Clicked "Complete" Not Just "Next"This is a common one! When you finish a lesson or video, there are two buttons:
Tip: Look for a progress indicator or checkmarks on the course outline to see which lessons are marked complete.
2. The Page Needs to RefreshSometimes the system takes a moment to register your completion. Try:
3. You're Logged Into the Wrong AccountMake sure you're logged in with the same email address you used to purchase the course. If you accidentally created two accounts, your course may be attached to the other one.
4. Your License Type Isn't SelectedYour certificate is generated based on the License Type in your Account Details. If this field is blank or set incorrectly, the certificate may not generate properly.
Still Not Working?If you've tried all of the above and still can't get your certificate, let us know:
1. You Haven't Completed the Course YetCertificates are only available once you've finished all required sections of a course. This may include:
- Watching all videos or completing all lessons
- Passing a quiz or assessment
- Marking each section complete
Make Sure You Clicked "Complete" Not Just "Next"This is a common one! When you finish a lesson or video, there are two buttons:
- Next — moves you to the next lesson, but does not mark the current one complete
- Complete (or Mark Complete) — records that you've finished the lesson
Tip: Look for a progress indicator or checkmarks on the course outline to see which lessons are marked complete.
2. The Page Needs to RefreshSometimes the system takes a moment to register your completion. Try:
- Refreshing the page
- Logging out and logging back in
- Waiting a few minutes and trying again
3. You're Logged Into the Wrong AccountMake sure you're logged in with the same email address you used to purchase the course. If you accidentally created two accounts, your course may be attached to the other one.
4. Your License Type Isn't SelectedYour certificate is generated based on the License Type in your Account Details. If this field is blank or set incorrectly, the certificate may not generate properly.
- Go to My Account → Account Details
- Make sure a License Type is selected (NCCAOM, California Acupuncture Board, or Other/None)
- Click Save Changes
- Go back to My Courses and try downloading again
Still Not Working?If you've tried all of the above and still can't get your certificate, let us know:
- Which course you completed
- The email address you used to purchase
- What happens when you try to download (error message, nothing happens, etc.)